Booking terms for travellers
Version 23 October 2026 · Sandura Tours CC, Windhoek, Namibia · NTB reg. no. TFA01563
The same simple terms for everyone who books a trip with us. Accepting your final itinerary means accepting these terms.
Sending an enquiry or a trip plan from this website books nothing and costs nothing. These terms apply once you accept your final itinerary. Please read in particular: your deposit, if you cancel, our role, activities and your safety, and the limit of our liability.
Prices and currency
Prices on this website are “from” prices in Namibian dollars (N$), per person sharing, unless they say otherwise. They are a guide: we quote the exact price for your dates, rooms and party.
Your itinerary and invoice are priced in US dollars. The price on your invoice is fixed: if the exchange rate moves between now and your trip, that is our risk, not yours.
Accepting your itinerary
Once your travel dates are fixed, we ask each lodge and operator on your trip to hold your places provisionally. These holds cost you nothing, and either of us can release them until your deposit is paid. When every hold is in, we send your final itinerary together with the deposit invoice.
You accept your itinerary by submitting the traveller form linked in it: you tick that you accept these terms and type your name. Paying the deposit also confirms that you accept them.
Your deposit
30% of the trip price, due within 10 working days of our invoice. If you would rather pay the whole trip price at once, you are welcome to.
Booking within 60 days of travel? Then there is no deposit: the full trip price is due to confirm your trip, by the date on your invoice.
Your deposit doesn't sit with us. As soon as it lands, we pass it on to the lodges, operators, guide and vehicle that make up your trip, to turn their holds into confirmed bookings. From that moment they keep those places for you alone, and many charge deposits or cancellation fees we cannot recover. It also covers the work of planning and booking every part of your trip. That is why the deposit is non-refundable, and why we only ask for it once the trip is exactly what you want.
Each traveller's passport photo page comes to us through the traveller form: lodges and park permits need names exactly as they appear in the passport.
The balance
The remaining 70% is due 60 days before your first day of travel. An unpaid balance after that date may be treated as a cancellation. Bookings made within 60 days of travel are paid in full to confirm them (see your deposit).
Guided 4x4 expeditions and Angola
Our guided 4x4 expeditions — Meob Bay, the Skeleton Coast – Kunene and Angola — are camping trips through permit-only ground, run with NTB-registered operators who hold the permits. There are no lodge holds, so their terms are different:
- A 50% deposit, due within two weeks of receiving your itinerary and invoice, confirms your place.
- The balance is due one month before departure.
- The deposit is non-refundable, for the same reason as above: it secures the operator, the guides, the permits and the camp for you.
- A cancellation within one month of departure is charged in full.
Angola is a cross-border trip: a valid visa is yours to arrange, and the operator's address for the application comes with your booking.
Group departures (Join a trip)
When you join one of our own open departures, the same deposit, balance and cancellation terms apply. Each departure shows a book-by date, three months before it leaves: that is when the group closes and the final rate is fixed. The rate you commit at is the most you will pay; as the vehicle fills, the rate falls for everyone in it. Expedition departures follow the 4x4 terms above.
Paying us
You can pay by card through WeTravel, using the secure payment link we send you; now and then we may send a card payment link through DPO Pay instead. Card payments are charged in US dollars, the currency of your invoice. You can also pay through Wise, using the link in your itinerary, or by bank transfer to the account on your invoice; please use your invoice number as the reference. All transfer, bank, card and currency-conversion charges are for your account, so that the full invoiced amount reaches us. We take no payment through this website, and we never see or store your card details.
Our bank details appear only on your invoice. If you ever receive a message asking you to pay into a different account, do not pay: call or WhatsApp us on +264 81 621 2695 first.
If you cancel
| Notice before travel | Lodge-based trips | Guided 4x4 expeditions |
|---|---|---|
| More than 91 days | The 30% deposit | More than one month: the 50% deposit |
| 91 to 60 days | 50% of the trip | |
| 59 to 31 days | 75% of the trip | |
| 30 days or fewer, or a no-show | 100% of the trip | One month or less, or a no-show: 100% of the trip |
The closer you are to your trip, the more the lodges and operators charge us for releasing your places, and inside 30 days they charge us in full. Where the charge is more than you have already paid, the difference is due. Travel insurance from the day you pay the deposit covers exactly this. A cancellation counts from the day we receive it in writing.
Changing your dates
A change of dates is treated as a cancellation and a new booking, unless we confirm otherwise in writing. Rooms and rates are not guaranteed to carry over.
Late payment
If a late payment means a lodge releases your room, we place you somewhere equivalent. That is not grounds for a refund.
Changes on the road
Now and then road, weather or park conditions, or your safety, mean we change the order of the days, an activity or, rarely, a lodge. We keep to the same standard and tell you why.
If we cannot deliver
If something beyond anyone's control stops part of your trip (border closures, extreme weather, government restrictions), we refund what we can recover from our suppliers, less costs already incurred.
Our role
Sandura plans your trip and runs it with our own guides, in vehicles we arrange. Your accommodation, and some excursions, are provided by independent lodges and operators, each responsible for its own services. We only work with lodges and operators we know ourselves, and we stand by our choice of them, but we are not responsible for their acts or omissions, or for loss, injury, damage or delay that they cause, or that is beyond our reasonable control.
Activities and your safety
Namibia is wild, and that is much of its beauty. Game drives, 4x4 and dune driving, dune and canyon walks, hikes, sandboarding and boat trips carry natural risks: heat, uneven ground, sand, the sea and wild animals. You take part at your own risk, and please tell us before you travel about any health condition that matters. Follow your guide's instructions: your guide may change or stop an activity, or ask you to sit one out, if it is not safe. Lodges and operators may ask you to sign their own indemnity before an activity they run.
The limit of our liability
As far as the law allows, our total liability to you for anything to do with your trip is limited to the amount you paid us for it, and we are not liable for indirect loss, such as missed flights or onward travel. Nothing in these terms limits our liability for our own fraud, intentional wrongdoing or gross negligence, or anything else the law does not allow us to limit.
Documents and no-shows
A valid passport, any visa and health requirements are yours to arrange. Since April 2025 many nationalities, including visitors from the UK, the US and much of Europe, need a visa for Namibia, issued on arrival or applied for online; your passport should be valid for at least six months after you leave, with blank pages. If you miss the trip, or are refused entry or transport for a reason within your control, it counts as a same-day cancellation: 100% of the trip.
Refunds
Any refund is paid in Namibian dollars (N$), converted from US dollars at our current exchange rate, to the account or card the payment came from, within 14 business days of the cancellation being confirmed in writing. Bank charges and currency conversion on the refund are for your account.
Travel insurance
We strongly recommend travel insurance that covers cancellation, medical care and evacuation, from the day you pay your deposit. Medical evacuation from remote areas is costly without it.
Your details
We use your details only to book and run your trip, and share names and passport details only with the lodges, parks and operators on it. We delete them within a month after your trip ends. Our privacy notice explains this in full.
If something is not right
Tell your guide or us straight away, so we can put it right on the spot. Anything still open after your trip, please send us in writing within 30 days of your return.
The law
These terms are governed by the laws of Namibia, and the courts of Namibia have jurisdiction. We may update these terms from time to time; the version you accepted with your itinerary applies to your booking.
People, not a policy
Sandura is run by people, not a faceless company. In exceptional circumstances we will always look for a way to help.
Contact
Sandura Tours CC · Windhoek, Namibia · NTB reg. no. TFA01563
Email: hello@sanduratours.com
WhatsApp: +264 81 621 2695
Booking on behalf of clients as a tour operator, DMC or travel agent? Our trade terms are separate: please ask us for them.
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